Tlegio - Empowering Your Business

1. Introduction

TLEGIO ("Company", "we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this Privacy Policy carefully. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

When you apply to become a driver, request a car rental, or use our services, we collect:

Contact Information: Name, email address, phone number, mailing address
Identification Information: TLC license number, DMV license number, date of birth
Vehicle Information: Make, model, year, color, TLC plate number, registration, insurance details
Documents: Copies of licenses, insurance certificates, vehicle registration, inspection documents, TLC stickers
Employment Information: Work history, availability, preferences
Rental Preferences: Vehicle type (electric/standard), rental type (weekly/rent-to-own), preferred location, rental duration

2.2 Communication Data

We collect information related to your communications with us, including:

Phone Numbers: We collect your mobile phone number to send SMS notifications about application status, job opportunities, and important updates
Email Communications: Records of emails sent and received
SMS Messages: Records of text messages sent to you for service updates and notifications
Form Submissions: Information submitted through contact forms and application forms

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Driver Services

Process and evaluate driver applications
Verify credentials and qualifications
Provide TLC licensing assistance and compliance support
Facilitate connections with partner transportation companies
Coordinate work opportunities and job placements

3.2 Car Rental Services

Process and manage car rental requests and reservations
Match your rental preferences with available vehicles from our fleet partners
Communicate vehicle availability, pricing, and rental terms
Coordinate vehicle delivery, pickup, and return logistics
Facilitate rental agreements between you and our vehicle leasing partners
Provide maintenance and support services during your rental period
Process rental payments and manage billing cycles
Send rental confirmations, reminders, and updates via SMS and email
Share your information with authorized vehicle rental companies to complete your rental transaction

3.3 SMS Communications

Send driver application status updates and notifications
Provide car rental updates, availability notifications, and confirmation details
Send rental vehicle pickup and return reminders
Alert you to special rental offers and vehicle availability
Notify you about rental payment reminders and billing updates
Communicate maintenance schedules and vehicle service updates
Alert you to new job opportunities and available driving positions
Provide compliance reminders and deadline notifications
Respond to contact form inquiries and follow-ups
Send service updates and important announcements
Deliver customer support communications
Send verification codes and security alerts

Note: You have consented to receive these SMS messages by checking the SMS consent box in your driver application or rental request form. You may opt-out at any time by replying "STOP" to any message or "HELP" for assistance.

3.4 Business Operations

Improve and optimize our services
Conduct research and analysis
Maintain records and comply with legal obligations
Detect and prevent fraud or illegal activities
Respond to inquiries and provide customer support

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

SMS Opt-In Data Protection (REQUIRED DISCLOSURE)

All the categories described below exclude text messaging originator opt-in data and consent. Your SMS opt-in data and consent will not be shared with any third parties for marketing or promotional purposes.

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your personal data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to SMS platform providers, phone carriers, and vendors who assist us in the delivery of text messages. We do NOT sell, rent, or share your mobile phone number or SMS consent for any marketing purposes unrelated to the services you requested from TLEGIO.

4.1 Partner Transportation Companies

We share necessary driver information with our partner transportation companies (including Medicaid transportation providers, Access-A-Ride, Blacklane, Wheely, and community car services) to facilitate work opportunities.

4.2 Vehicle Rental and Leasing Partners

When you request a car rental through TLEGIO, we share your information with our authorized vehicle rental and leasing partners to:

Process your rental application and verify eligibility
Match you with available vehicles that meet your preferences
Facilitate rental agreements and contracts
Coordinate vehicle delivery, pickup, and return
Process payments and manage your rental account
Provide maintenance and roadside assistance during your rental period
Handle insurance claims and vehicle-related incidents

Information shared with rental partners may include your name, contact information, driver's license details, rental preferences, and payment information. These partners are contractually obligated to protect your information and use it only for rental-related purposes.

4.3 Service Providers

We may share information with third-party service providers who assist us with:

SMS messaging services (for application updates, rental notifications, and customer communications)
Email communications and marketing platforms
Payment processing and billing services (for rental payments)
Background check and driver verification services
Vehicle tracking and fleet management systems (for rental vehicles)
Insurance providers and claims processing services
Data storage and hosting providers
Website analytics and performance monitoring
Customer relationship management (CRM) systems

All third-party service providers are required to maintain the confidentiality and security of your information and may only use it for the specific purposes for which it was provided.

4.4 Legal Requirements

We may disclose your information when required by law, such as:

To comply with legal obligations or court orders
To respond to lawful requests from public authorities
To protect our rights, property, or safety
To investigate potential violations of our Terms and Conditions
To prevent or investigate fraud or security issues

5. SMS/Text Messaging Privacy

5.1 Collection of Phone Numbers

We collect your mobile phone number when you:

Submit a driver application through our website
Submit a car rental request through our website
Opt-in to receive SMS notifications
Contact us via phone or text message

5.2 Use of Phone Numbers

Your phone number is used exclusively for:

Sending SMS notifications about your driver application status
Providing car rental confirmations, availability updates, and vehicle match notifications
Sending rental vehicle pickup location, time, and delivery details
Providing rental return reminders and drop-off instructions
Communicating rental payment reminders and billing information
Alerting you to vehicle maintenance needs and service appointments
Notifying you about special rental offers, promotions, and vehicle availability
Alerting you to new driving job opportunities and positions
Providing TLC compliance and deadline reminders
Responding to contact form inquiries and support requests
Delivering important service updates and announcements
Providing emergency roadside assistance information (for rental customers)
Customer support communications and follow-ups

5.3 Third-Party Marketing Restriction

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

While we share your phone number with our authorized rental partners and service providers to deliver the services you've requested (vehicle rentals, application processing, support services), we do NOT sell, rent, or share your mobile information with any third parties for their own marketing purposes.

5.4 Consent and Opt-Out

By providing your phone number and checking the SMS consent box on our driver application form or car rental request form, you expressly consent to receive SMS messages from TLEGIO and our authorized partners. This consent is not a condition of purchase or service, but opting out may limit our ability to provide timely updates about your rental vehicle or application status.

Types of Messages You May Receive:

Rental confirmations and vehicle availability alerts
Pickup and return reminders with location details
Payment reminders and billing notifications
Vehicle maintenance and service updates
Driver application status updates
Job opportunity notifications
Customer support responses

Message Frequency: Message frequency varies based on your rental status, application status, and preferences. You may receive multiple messages per week during active rental periods or application processing.

To opt-out: Reply "STOP" to any text message from TLEGIO. You will receive a confirmation message and will no longer receive promotional SMS notifications. Opt-out requests are processed immediately, typically within seconds, and will take effect for the next scheduled message. Please note that you may still receive critical transactional messages related to active rentals or applications (e.g., rental pickup confirmations, payment due reminders) as these are essential to fulfill our contractual obligations. Standard message and data rates may apply.

Confirmation Message Example: After opting in, you will receive a welcome message such as: "Welcome to TLEGIO! You'll receive updates about your application/rental. Msg frequency varies. Reply STOP to unsubscribe, HELP for help."

For help: Reply "HELP" to any text message or contact us at +1 (212) 500-0103 or info@tlegio.com. You will receive assistance information including our contact details and instructions for managing your SMS preferences.

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

Encrypted data transmission (SSL/TLS)
Secure data storage with access controls
Regular security assessments and updates
Employee training on data privacy and security
Limited access to personal information on a need-to-know basis

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

Provide our services to you
Comply with legal obligations
Resolve disputes
Enforce our agreements
Maintain business records

8. Your Rights

You have the following rights regarding your personal information:

Access: Request access to the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal obligations)
Opt-Out: Opt-out of SMS messages by replying "STOP" to any text
Restriction: Request restriction of processing of your information
Data Portability: Request a copy of your information in a portable format

To exercise any of these rights, please contact us at info@tlegio.com or +1 (212) 500-0103.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

Maintain your session and preferences
Analyze website traffic and usage patterns
Improve website functionality and user experience
Provide personalized content

You can control cookie settings through your browser. However, disabling cookies may affect your ability to use certain features of our website.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our services are not intended for individuals under the age of 21. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting to our website. We will notify you of significant changes via email or SMS.

Your continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.

13. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information is collected
Right to know if personal information is sold or disclosed
Right to opt-out of the sale of personal information
Right to deletion of personal information
Right to non-discrimination for exercising your rights

Note: TLEGIO does not sell your personal information to third parties.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

TLEGIO

Phone: +1 (212) 500-0103

Email: info@tlegio.com

For SMS-related inquiries: Reply "HELP" to any text message or text HELP to our support line